Customer Service Representative (CSR) - GraPARI Customer Support (Yogyakarta)

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI! We are seeking motivated and customer-focused individuals to join our team in Yogyakarta. GraPARI is a leading digital platform that connects customers with solutions, and we need dedicated professionals to ensure our customers have a seamless experience.

As a CSR at GraPARI, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues efficiently. You will use our customer relationship management (CRM) system, Zendesk, to track and manage customer interactions. This role offers a dynamic work environment with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, providing clear and accurate information.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in Zendesk.
• Collaborate with the technical support team to escalate complex issues when necessary.
• Provide excellent customer service by being polite, professional, and empathetic.
• Stay updated with GraPARI's products and services to provide informed assistance.
• Participate in quality assurance activities to maintain high service standards.
• Contribute to team goals by actively seeking ways to improve customer service processes.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM systems, particularly Zendesk.
• Strong problem-solving skills and ability to work under pressure.
• Familiarity with Indonesian language and culture.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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